Discount Onkyo HT S9100THX

Discount Onkyo HT S9100THX
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Receiver lasted about 1.5 years, now hdmi ports are nonfunctioning. Have emailed support twice, only received a response the second time around. There was a cut and paste response in the email follow-up from Onkyo "support", which suggests to me this product is inclined to fail (relative to the hdmi ports).

Suffice to say the proposed solution is the following: reset device, if it is still not working afterwards, bring unit to service center. Lets just say, it did not work.

I call product "support" today (thankfully they have Saturday hours), and I am, even more frustated. My review ends with a critique of the organization, not the hardware (which I have already indicated does not work): Onkyo is difficult to work with, and apparently has little interest in keeping customers happy (not with the faulty products, nor the sham product "service"). I have bought one Onkyo device, it is my last.